International deliveries have a greater risk of being delayed as they have to travel through customs. When you track your international parcel you will see it has a lot more scans than a United State parcel as it will undergo more transit and handling stages before arriving in the delivery country. The most likely delay when sending an international delivery is your package being held at customs. In this event, Zoom Delivery will always provide the latest tracking status and help with a swift resolution.
If you are tracking your package and discover that your shipment has been delayed in customs, it is generally the receiver that the carrier will want to contact so they can either verify the receiver’s details or arrange payment of any applicable duties and taxes before releasing the package. Zoom Delivery customer services can offer advice here but you can help resolve this by asking your parcel’s recipient to make contact with the courier to resolve the delay.
As soon as the shipment is in transit again, the tracking status will change from ‘Exception’ to ‘In-transit’ and your parcel should be cleared for final delivery within 24 hours.
Whether you want to track a parcel from China or track a US package, Zoom Delivery advanced tracking tools provide real time visibility from door to door.